Terms of Service

These Terms of Service (“Terms”) form a legally binding agreement between you and Inevara Pty Ltd (ABN [TBD — confirm with Inevara Pty Ltd before public launch]) (“Inevara”, “we”, “us”, or “our”) governing your use of the COUNSEL platform, accessible at withcounsel.app (“Platform”).

By creating an account or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which are incorporated into these Terms by reference.

If you are registering as a legal practitioner, you additionally confirm that you hold a current unrestricted practising certificate issued by the relevant State or Territory Law Society or Legal Services Commissioner, and that you are in good standing with that body.

You must be at least 18 years of age to use the Platform. By accepting these Terms you represent that you are 18 or older.

COUNSEL is a technology-enabled marketplace that connects Australian consumers who have legal needs with independent legal practitioners (solicitors, barristers, mediators, notaries, and paralegals). The Platform provides:

• AI-powered practitioner matching based on legal need, jurisdiction, and budget
• Automated conflict-of-interest checking using practitioner-registered party lists
• Trust Deed generation tools for Australian discretionary, unit, hybrid, and fixed trusts
• Matter lifecycle management and communications tools
• Payment processing for legal fees

COUNSEL is not a law firm. Inevara does not employ practising lawyers, does not provide legal advice, and does not supervise the legal services provided by practitioners on the Platform. The Platform is an access service only.

3.1 Account creation

You must provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately at [email protected] if you suspect unauthorised access to your account.

3.2 Practitioner verification

Legal practitioners must provide a valid practitioner number and admitting state or territory. We verify practitioner standing with the relevant Law Society or Legal Services Commissioner. If your practitioner status lapses, you are required to notify us immediately and cease offering services through the Platform.

3.3 Consumer accounts

Consumer accounts are personal and non-transferable. You may not use the Platform on behalf of another person without their knowledge and consent.

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law
• Provide false, misleading, or fraudulent information on registration or in your profile
• Impersonate any person or entity, or misrepresent your qualifications
• Use the Platform to engage in money laundering, proceeds of crime, or fraud
• Circumvent or attempt to circumvent the conflict-of-interest checking system
• Harass, threaten, or abuse any other user of the Platform
• Scrape, mine, or extract Platform data using automated tools
• Introduce malicious code, viruses, or other harmful components
• Reverse-engineer, disassemble, or attempt to derive the source code of the matching algorithm or any other proprietary Platform component

The automated conflict-of-interest checking system compares the opposing and related party names you provide against anonymised conflict records registered by practitioners. You acknowledge that:

• The automated check supplements but does not replace a practitioner’s own professional obligation to conduct a thorough conflict check under the applicable legal professional conduct rules.
• A “conflict-clear” result from the automated system does not constitute a legal opinion or guarantee that no conflict of interest exists. It is an indicative screen only.
• Practitioners remain solely responsible for satisfying themselves that no conflict of interest exists before accepting an engagement.
• You must provide accurate and complete party names. Providing incomplete or false names to avoid triggering a conflict detection may expose you to liability under the applicable professional conduct rules.

The Trust Deed generation service (“Deed Service”) produces draft trust deed documentation based on the configuration and party information you provide. You acknowledge that:

• Documents generated by the Deed Service are templates and do not constitute legal advice. You should have any generated deed reviewed by an independent legal practitioner before execution.
• The Deed Service references applicable Queensland and federal legislation, including the Trusts Act 2025 (Qld) (commencing 28 April 2026) and the Property Law Act 2023 (Qld). You are responsible for confirming the current state of the law in your jurisdiction at the time of execution.
• Inevara does not warrant that any generated deed is fit for a particular purpose or will achieve any particular tax, estate planning, or commercial outcome.
• The Deed Service is offered as a general information tool only and is not a substitute for advice from a qualified legal practitioner.

COUNSEL charges a platform service fee on transactions facilitated through the Platform. Fee rates are displayed at the time of booking. Fees are collected by our payment processor (Stripe and/or Paddle) on behalf of Inevara.

Practitioners set their own professional rates. COUNSEL is the Merchant of Record for platform fees only; individual practitioners are responsible for their own GST obligations in respect of legal services fees.

All prices are quoted in Australian dollars (AUD) inclusive of GST where applicable unless otherwise stated.

Cancellation and refund terms for individual engagements are agreed between you and the practitioner at the time of engagement and are governed by the applicable professional conduct rules. Inevara’s platform service fee is non-refundable once an engagement commences unless Inevara determines otherwise at its sole discretion.

If you have a dispute with a practitioner about fees charged, you should in the first instance contact the practitioner directly. If the dispute cannot be resolved, you may contact the relevant State or Territory Legal Services Commissioner.

The Platform, including its design, AI matching algorithms, conflict-of-interest logic, Trust Deed clause bank, and all associated software, is owned by or licensed to Inevara and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works of any Platform content without our express written consent.

You retain ownership of any content you submit to the Platform (such as matter descriptions or profile text). By submitting content, you grant Inevara a non-exclusive, royalty-free licence to use that content for Platform operation, including to display it to practitioners or to improve our matching algorithms.

Platform provided “as is”: The Platform is provided without warranties of any kind, express or implied, to the extent permitted by law. We do not warrant that the Platform will be uninterrupted, error-free, or free from viruses.

No warranty on practitioner quality: We verify practitioner credentials and standing but do not guarantee the quality of legal services provided by any practitioner. Consumers are encouraged to review practitioner profiles, ratings, and trust scores before engaging.

Limitation of liability: To the extent permitted by the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)), Inevara’s total liability to you for any claim arising under or in connection with these Terms is limited to the total platform fees paid by you to Inevara in the 12 months preceding the claim. In no event is Inevara liable for any indirect, consequential, or special loss or damage.

Nothing in these Terms limits Inevara’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under the Australian Consumer Law or other applicable law.

You may close your account at any time via Settings → Account → Delete Account. We may suspend or terminate your access to the Platform if you breach these Terms, if we are required to do so by law or a regulatory authority, or if we reasonably believe your account is being used for fraudulent or illegal purposes.

Upon termination, your right to use the Platform ceases immediately. Sections 9, 10, 12, and 13 survive termination.

These Terms are governed by the laws of Queensland, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Queensland for any dispute arising under or in connection with these Terms.

We encourage you to contact us first at [email protected] to resolve any dispute informally before commencing legal proceedings.

We may update these Terms from time to time. When we make a material change, we will notify you by email and/or by displaying a prominent notice on the Platform at least 14 days before the changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.